I have finished a task, why is it showing the status "Pending"?
As soon as your task has been checked and approved, the status will change to “Waiting for Payment”. Once the status is changed to “Waiting for Payment”, your task will be paid with the next payment.
What do I do if I do not receive email notifications when there are new available tasks?
Sometimes, these emails end up in the spam folder. If you find that they do, we suggest you create a filter that sends them straight to your inbox instead. If you have checked your spam folder and still cannot find an email that was recently sent to you, contact us through chat so we can help you out.
I can’t see any tasks on my task board
This is due to lack of tasks in your approved languages. Remember that you can sort tasks by writing, translating and proofreading on your Task Board. If there are no writing tasks, there might be translations or proofreading to do.
I did not receive my payment
Double-check you’ve given us the correct payment details. Then check if the tasks pending payment were delivered and approved within the payment period and reached a minimum of €48. E.g. at the end of July, you get paid for tasks that have been delivered between June 11th and July 10th. If you still think something has not been paid accordingly, contact us and indicate Task ID(s) you’re missing.
How can I get help when working in Topcontent?
No matter how experienced you are as a writer, there will always be a time when you have a question or two, or even three! And if you’re pretty new to writing altogether, then you’re definitely going to need some help every now and again.
Topcontent has several ways for you to get help, which you can read about here.