I have finished a task, why is it showing the status "Pending"?
As soon as your task has been checked and approved, the status will change to “Waiting for Payment”. Once the status is changed to “Waiting for Payment”, your task will be paid with the next payment.
What do I do if I do not receive email notifications when there are new available tasks?
Sometimes, these emails end up in the spam folder. If you find that they do, we suggest you create a filter that sends them straight to your inbox instead. If you have checked your spam folder and still cannot find an email that was recently sent to you, contact us through chat so we can help you out.
I can’t see any tasks on my task board
This is due to lack of tasks in your approved languages. Remember that you can sort tasks by writing, translating and proofreading on your Task Board. If there are no writing tasks, there might be translations or proofreading to do.
I did not receive my payment
Double-check you’ve given us the correct Skrill Address. Then check if the task was delivered and approved within the payment period. E.g. at the end of July, you get paid for tasks that have been delivered between June 11th and July 10th. If you still think something has not been paid accordingly, contact us and indicate Task ID(s) you’re missing.
How can I get help when working in Topcontent?
No matter how experienced you are as a writer, there will always be a time when you have a question or two, or even three! And if you’re pretty new to writing altogether, then you’re definitely going to need some help every now and again.
Topcontent has several ways for you to get help.
First and foremost, check our guides
We have put together a huge resource of information for you to help you out. We have information on how to get started, introduction to writing and many writing examples. We also have a whole section on “how to’s”, but one of our biggest resources is our FAQs. Here you will find a ton of information to help you out. You can also search directly in our guides, to find exactly what you are looking for.
Send in to technical problems
If you have a specific task open in your Task Board and you are struggling to complete it, the looming deadline-clock which is ticking doesn’t really make the situation any easier. If you ever experience any technical problems with a task or for some other reason find that you can’t complete it within the set deadline, “technical problems” is your saviour. Check out this guide on deadlines too.
By clicking on the pink button “I need help with this task”, you will get the options “Technical problem” and “I need more time to finish it”. If you simply need more time, opt for the second option. But if you have any problems or questions regarding the task, choose “Technical problem”, note down your comments and wait for one of our Content Managers to check it for you. Doing so will also freeze the deadline until the task has been returned back to you.
Contact us via chat
If you can’t find what you are looking for in our guides, then reaching out directly via chat is an easy option. A good thing about having a remote team of content managers working in different time zones is that we will have someone online almost around the clock. We might not get back to you immediately in the middle of the night or on the weekends, but even if we are not online, you can drop us a message and you will get a reply via chat (if you are online) or email once someone is available.
Email a Content Manager
If you have had direct contact with a content manager and have their email address then feel free to email them! This can sometimes be a quick and easy way to get the information you need – they are always willing to help you out!
Always remember, you are not alone and part of a great team of remote writers. There is always someone out there to answer your questions! Oh, and click this link to access all our guides at any time!
Happy writing and stay awesome!
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