Category: Support

Topcontent has several ways for you to get help. Learn more about our guides, live chat, technical problem tasks, and contacting Content Managers.

More information on the Daily Tasks notification email sent out every day (if tasks are available according to your skills), including how to opt out from the notification.

Some Frequently Asked Questions about technical stuff such as tasks, payment and getting help in Topcontent.

A guide on how we use “Copyscape” to check that all content created in Topcontent is unique, and how to understand and use this tool as a freelancer.

A guide on how the Done-button return and auto-generated feedback works for proofreaders and QC.

The w2w rating is the quality score that the proofreaders and quality checkers select when they are reviewing a task. This feature can be […]

Some Frequently Asked Questions about Payments, including terms and conditions, contracts, taxes and how we set renumeration.

What to do with tasks that are already started or fully written by another freelancer; follow instructions and feedback given.

Topcontent Terminology: A list of words that we use in our system and communication, and what they mean!

This process will help detect quality issues, avoid ambiguities and create an environment where all writers can expect feedback if necessary.

Sometimes we remove the skills of our freelancers. Here are some examples when you can have skills removed or an account could be deleted.

Our Code of Conduct, including how we communicate feedback and what is not accepted in our system.