All companies use words in a way that means something to the employees but could mean something completely different if you are not used the lingo! So let us explain a few words you will see… a lot!
All* tasks have a 12 hour deadline. If the task is not completed by then, the task will auto-drop and return back to the Task Board.
*An exception to this is when a task has been assigned directly to you from a Content Manager. The deadline could then be longer (or shorter).
Business Quality (BQ) is a step up from Standard Quality. BQ tasks are only available for freelancers who have shown excellent quality and therefore have been granted this additional skill. These tasks will require more time and effort than Standard Quality (SQ).
See more here: https://guides.topcontent.com/business-quality-writing/
At Topcontent, we have a production team of employed Content Managers (CMs) in different languages. Our CMs work with project management and quality checking, and are also the ones who check through referee, technical tasks, translation tests etc.
All tasks sent through Topcontent will be checked in Copyscape, to make sure that all content is 100% unique. If a percentage of a task is plagiarised, Copyscape will flag this, give a percentage and mark the area(s) of a text that needs to be rewritten.
See more here: https://guides.topcontent.com/using-copyscape/
When a task is ready to deliver, it is sent through by clicking “Done”. The task is checked and once approved, it will be pending for payment.
A task can be dropped if a freelancer decides to quit the task they have taken before completing it. When this happens, the task goes back to the Task Board for another freelancer to grab it.
Your accumulated balance of the tasks you have completed (and gotten approved). Paid out once a month, at the end of the month.
Private (assigned) tasks
If a Content Manager has privately assigned a task (or more) to your account, you will receive an email about the task. The task(s) can then be found by filtering by “Private tasks” in your Task Board.
Public tasks are tasks that are available to everyone (according to their skills); not privately assigned or returned to a specific freelancer.
If a task is returned to you with feedback that you don’t think is valid, you can click the button “Do not agree” to send it to referee. Here, a Content Manager will review the feedback and task and return it back to you or to the person who returned it.
If a task has been returned to you after being checked, you will reieive an email about the task. The task(s) can then be found by filtering by “Returned tasks” in your Task Board. When you open it, you will see feedback from the proofreader/QCer.
All tasks in Topcontent go through three stages: Phase one, proofreading, and Quality Check (QC). QC is a final check to make sure that all instructions are followed and that the proofreader has done a good job.
Skills refer to the type of tasks a freelancer is eligible for, in their language(s). The list of skills are:
- Writing, SQ/BQ
- Proofreading content, SQ/BQ
- Quality Checking content, SQ/BQ
- Translating, SQ/BQ
- Proofreading translations, SQ/BQ
- Quality Checking translations, SQ/BQ
When you first sign up in Topcontent, you will be able to access Standard Quality (SQ) writing tasks in your native language. This is the quality most clients order for large-volume projects. A step up from this is Business Quality (BQ).
A task is an actual assignment that is uploaded to the Task Board for a freelancer to complete. The task could be a writing, proofreading, translation or quality check task.
The Task List is where all tasks are uploaded for freelancers to select and choose from, according to their skills.
The Task Board is where all tasks are your personal selected tasks are displayed and are ready for you to start working on.
Each task will have a unique ID of six digits. You will find it at the top of your task and in the URL (example: https://app.topcontent.com/task-board/142703).
Please always refer to the specific task ID if you have questions regarding a task. Do not refer to the title of the task etc.
Technical problem tasks
If you have any problems or questions regarding a task you have open you can send it to Technical Problem Tasks for a Content Manager to review. You do this by clicking the pink button “I need help with this task”. This is also where you can request a deadline extension. Click here for more information on how to do this.
Topcontent is our brand name. Writers and clients both know us as Topcontent. The name of our system is also Topcontent (previously known as TRAX)