• Code of Conduct

    Our Code of Conduct, including how we communicate feedback and what is not accepted in our system.

  • Payments

    Some Frequently Asked Questions about Payments, including terms and conditions, contracts, taxes and how we set renumeration.

  • Deadlines, how they work!

    Some Frequently Asked Questions about translations, including autodropped tasks, extensions and assigned tasks.

  • New tasks that are already started

    What to do with tasks that are already started or fully written by another freelancer; follow instructions and feedback given.

  • Vad som förväntas vid en BQ-text

    Våra texter delas in i SQ och BQ där det sistnämnda är våra högkvalitetstexter. SQ står för Standard Quality medan BQ står för Business […]

  • Removing Skills from a Freelancer’s Account

    Sometimes we remove the skills of our freelancers. Here are some examples when you can have skills removed or an account could be deleted.

  • Accepting and submitting tasks

    Some Frequently Asked Questions about Accepting and submitting tasks, including starting tasks, pending tasks, deadlines and getting help.

  • Returning and correcting tasks

    Some Frequently Asked Questions about Returning and correcting tasks, including rejected tasks and Copyscape.